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Shipping Policy
At Castle Rock Artist Alliance™ (CRAA), we are committed to ensuring your artwork arrives safely and securely. Because each piece of art is unique, shipping details may vary depending on the size, weight, medium, and destination of your purchase. Please review the following information regarding our shipping process:
Free Shipping
Select artworks include free shipping within the continental United States, as indicated in their product listings.
If an item qualifies for free shipping, this will be clearly marked on the artwork’s product page.
Shipping Estimates
For artworks not labeled with Free Shipping, shipping costs will be calculated after purchase.
Once your order is complete, the artist will contact you directly to:
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Confirm the shipping destination
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Provide an estimated shipping cost
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Arrange secure packaging and delivery
This personalized approach ensures the safest and most cost-effective delivery of your artwork.
Processing Time
Most orders are processed within 3–5 business days, though processing time may vary depending on the artist and the artwork’s availability.
For custom or made-to-order pieces, additional time may be required.
Delivery Time
Delivery times depend on the artist’s location, the buyer’s destination, and the selected shipping method.
Once your artwork is shipped, you will receive tracking details directly from the artist or gallery representative.
Local Pickup
In some cases, local pickup or hand delivery within the Castle Rock area may be arranged.
Please contact the artist directly to see if this option is available for your purchase.
Packaging
All artworks are carefully packaged to ensure safe transit.
Depending on the medium, items may be shipped flat, rolled, or crated for protection.
International Shipping
At this time, CRAA primarily ships within the continental United States.
If you are located outside the U.S. and wish to purchase an artwork, please contact us at [insert contact email] to discuss possible arrangements.
Damaged or Lost Items
We take every precaution to ensure your artwork arrives safely.
If your artwork arrives damaged or does not arrive at all, please:
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Take photos of the packaging and damage immediately.
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Notify both CRAA and the artist within 48 hours of delivery.
We will work with you and the carrier to resolve the issue as quickly as possible.
Contact Us
For any questions or concerns about shipping, please reach out to us.
We’re happy to assist you with shipping options, tracking, and special requests.
